Hernon Customer Perception Survey
Please answer as many questions as possible. Rate each answer one to five as noted below. As part of Hernon's ISO-9001 Registration, The quality management system must take into account our customer's perception of Hernon's performance.  The information from this survey and other feedback sources will be used to track this information.

        
        
        
        
1. Ease of Ordering
Performance of Hernon Choose One1. Unsatisfactory2. Somewhat Unsatisfactory3. Satisfactory4. Mostly Satisfactory5. Excellent
Importance to you Choose One1. Not Important2. Somewhat Unimportant3. Important4. Somewhat Important5. Very Important

2. Consistency or Technical Quality of Product
Performance of Hernon Choose One1. Unsatisfactory2. Somewhat Unsatisfactory3. Satisfactory4. Mostly Satisfactory5. Excellent
Importance to you Choose One1. Not Important2. Somewhat Unimportant3. Important4. Somewhat Important5. Very Important

3. Quality of Product Packaging
Performance of Hernon Choose One1. Unsatisfactory2. Somewhat Unsatisfactory3. Satisfactory4. Mostly Satisfactory5. Excellent
Importance to you Choose One1. Not Important2. Somewhat Unimportant3. Important4. Somewhat Important5. Very Important

4. Pricing Competitiveness
Performance of Hernon Choose One1. Unsatisfactory2. Somewhat Unsatisfactory3. Satisfactory4. Mostly Satisfactory5. Excellent
Importance to you Choose One1. Not Important2. Somewhat Unimportant3. Important4. Somewhat Important5. Very Important

5. Delivery Time
Performance of Hernon Choose One1. Unsatisfactory2. Somewhat Unsatisfactory3. Satisfactory4. Mostly Satisfactory5. Excellent
Importance to you Choose One1. Not Important2. Somewhat Unimportant3. Important4. Somewhat Important5. Very Important

6. After-Sale Support and Problem Resolution
Performance of Hernon Choose One1. Unsatisfactory2. Somewhat Unsatisfactory3. Satisfactory4. Mostly Satisfactory5. Excellent
Importance to you Choose One1. Not Important2. Somewhat Unimportant3. Important4. Somewhat Important5. Very Important
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